Impact on Customers

More Shipping Options. Better Service. One Connected Network.

Union Pacific intermodal train moving double-stack containers
American businesses depend on freight transportation that is reliable, efficient and easy to use. The Union Pacific-Norfolk Southern combination will create America’s first single-line transcontinental railroad, giving customers a simpler way to move goods from origin to destination.
One network means fewer handoffs, faster routes, expanded market access and one accountable rail partner. It also creates new opportunities for businesses that have never had access to single-line rail service before.

Fewer Handoffs, Faster Freight

Today, many coast-to-coast rail shipments require freight to be interchanged. The combined network will convert 10,000 existing lanes from interline to single-line service, reducing unnecessary handoffs, route miles and delay.

Six new manifest trains and other operating-plan changes will further streamline freight movement while supporting 403,000 annual manifest, bulk and auto carloads.

10,000

Existing lanes transformed from interline to single-line service

88,000

New county-to-county lanes with access to single-line rail service for the first time

24–48 hours

Faster transit times that reduce inventory and equipment costs

~1.5 million

Annual intermodal container loads supported through seven new intermodal lanes with seven-day-a-week service

More Markets Within Reach

The combination expands where rail works for customers. Shippers in 88,000 county-to-county lanes will gain access to single-line rail service for the first time, opening stronger connections between businesses, suppliers, production centers, ports and customers across the country.

The broader application materials also position this expansion as particularly important for underserved East-West markets and for businesses seeking more direct connections to domestic and global markets.

One Shipment. One Network. One Accountable Partner.

We know customers want it to be easy to do business with us. We have invested in technology to make that experience simpler. Building on those investments, a single-line railroad will provide one point of accountability, unified shipment visibility and more streamlined commercial and administrative processes. The application to the Surface Transportation Board (STB) describes a customer experience with one coast-to-coast logistics solution, one set of commercial terms, end-to-end tracking and simplified billing.

Lower Supply Chain Costs

Faster transit affects more than transportation costs. Reducing transit times by 24–48 hours will lower inventory and equipment costs, allowing customers to turn rail cars more quickly, reduce idle time and operate supply chains with greater predictability.

At the broader modal level, shifting freight from higher-cost trucks to lower-cost rail is estimated to save shippers $3.5 billion annually.

New Intermodal Capacity and Service

Seven new intermodal lanes will provide seven-day-a-week service, including a new Northern California-to-Southeast lane, while adding capacity for approximately 1.5 million annual intermodal container loads.

More Access, Stronger Customer Protections

The combination is structured to expand service while preserving competitive rail options. It will preserve Class I options for affected 3-to-2 and 2-to-1 shippers, keep existing gateways open for eligible traffic on commercially reasonable terms and expand Committed Gateway Pricing so customers beyond the combined network also benefit from stronger connectivity.

FAQ

Fewer interchange handoffs will reduce delay and variability while giving customers one railroad accountable for the shipment from origin to destination.

Yes. The combined network creates 88,000 county-to-county lanes where single-line rail service will be available for the first time.

Faster transit times of 24–48 hours will reduce inventory and equipment costs and improve utilization of customer-owned equipment.

Existing gateways for eligible traffic remain open on commercially reasonable terms, alongside additional customer protections and expanded gateway pricing.

The customer protections outlined in the application to the STB include service-level safeguards and a formal process for resolving combination-related service concerns.

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Make Your Voice Heard

More than 2,000 businesses, unions, farmers and community leaders have already told the Surface Transportation Board why this combination matters. Tell Congress why America’s first transcontinental railroad matters for American jobs, supply chains and economic growth.

Benefits described are intended and proposed, subject to STB review and approval.

Please review Union Pacific’s cautionary note regarding forward-looking statements.